Social Service Management

The Master’s Degree in Social Services Management aims to be a leading intersectoral professional program that provides high-quality education, professional training, research, and consultancy with an emphasis on the needs of communities (at local, national, and international levels), individuals and legal entities that provide social services (freelancers, public institutions, and non-governmental organizations). The Master’s program promotes quality, integrity, equity, innovation, and ongoing development in all of its operations. The qualification in social services management is valued in the current legislation on quality assurance in the field of social services. For its accreditation, the public or private social service provider must demonstrate that it has qualified personnel in social services management. The program is designed to support master’s students in their work activities and is based on their own experiences, being related to the issues they face as employees. The study program provides flexible options, through optional subject packages for those who are following or preparing to follow a career in the management of social, socio-educational and socio-medical services in the public, non-governmental and independent sectors – of free practice and authorized individuals. The master’s degree is addressed to higher education graduates from all fields.

Objectives

disseminating information required for a critical comprehension of management theory and practice, as well as how they are integrated in modern social and socio-medical services;
acquiring knowledge on the functioning of organizations and institutions and on the manager’s ability to influence organizational/institutional processes;
reexamining the value base in the provision of social and socio-medical services and how they are applied in managerial roles;
acquiring the principles of quality and efficient management in the provision of social and socio-medical services;
broadening the horizon of understanding social and socio-medical services through comparative studies.

Acquired competencies

Professional skills:

design and management of social programs;
performance evaluation and quality assurance in social services;
analysis and evaluation of the functioning of organizations, institutions and communities;
innovative use of research methods in solving critical management problems;
use of ethics, values, and expertise in social work practice with a variety of communities, organizations, and groups;
use of intervention strategies and skills with work groups, organizations and communities;
skills in evaluating results and completing the social work process with work groups, organizations and communities;
knowledge of the innovation process in social services.

Transversal skills:

capitalizing on personal and professional resources;
self-motivation;
teamwork, collaboration and building social networks.

Courses

1st Semester

Proiectarea şi managementul programelor sociale / The Design and Management of Social Programs – Conf. Univ. Dr. Nicoleta Neamțu

Teorii organizațional-manageriale / Organizational and Management Theories

Etica în conducerea şi managementul instituţiilor publice şi al organizaţiilor / Ethics in Leadership and Management of Public Institutions and Organizations

Disciplina opţională 1 / Elective Discipline 1

Disciplina optională 2 / Elective Discipline 2

2nd Semester

Managementul resurselor umane și supervizarea în serviciile sociale / Human Resources Management and Supervision in Social Services

Managementul financiar în organizaţiile nonprofit / Financial Management in Nonprofit Organizations

Planificare strategică în organizaţii și instituții publice / Strategic Planning in Organizations and Public Institutions

Disciplina opţională 3 / Elective Discipline 3

Disciplina opţională 4 / Elective Discipline 4

3rd Semester

Planificare strategică în organizaţii și instituții publice / Strategic Planning in Organizations and Public Institutions

Dezvoltare organizaţională şi măsurarea performanţelor organizaționale / Organizational Development and Organizational Performance Measurement

Proiectarea și practica cercetării în asistența socială / Research Design and Practice in Social Work

Etică și integritate academică / Ethics and Academic Integrity

Disciplina opţională 5 / Elective Discipline 5

Disciplina opţională 6 / Elective Discipline 6

4th Semester

Managementul calităţii totale în sectorul serviciilor / Total Quality Management in the Service Sector

Macro practica asistenţei sociale cu organizaţiile, instituţiile şi comunităţile. Educație de teren supervizată / Social Work Macro Practice with Organizations and Communities. Supervised Field Education

Evaluarea macro practicii și managementul bazat pe rezultate (limba engleză) / Evaluation of Macro Practice and Outcome-Based Management (English Course)

Schimbarea macrosistemelor şi inovaţia în serviciile sociale (limba engleză) / The Change of Macrosystems and the Innovation in Social Services (English Course)

Proiectarea și advocacy de politici publice / Public Policy Design and Advocacy

Elective Courses

PACHET OPȚIONAL An I, Semestrul 1

Contextul legal şi organizaţional al serviciilor sociale / Legal and Organizational Context of Social Services

Procedurile serviciilor sociale și participarea clienților / Social Services Procedures and Clients’ Participation

PACHET OPȚIONAL An I, Semestrul 1

Metode și tehnici de asistență socială centrate pe familie / Social Work Methods and Techniques Focused on Family – Conf. Univ. Dr. Nicoleta Neamțu

Comunicare organizațională / Organizational Communication

PACHET OPȚIONAL An I, Semestrul 2

Strategii de obţinere de fonduri pentru organizațiile nonprofit / Fundraising Strategies in Non-profit Organizations

Managementul conflictului organizațional / Organizational Conflict Management

PACHET OPȚIONAL An I, Semestrul 2

Managementul echipei şi asistarea personalului din serviciile sociale / Team Management and Personnel Assistance in Social Services

Metodologia cercetării calitative în asistența socială / Methodology of Qualitative Research in Social Work

PACHET OPȚIONAL An II, Semestrul 3

Modele de intervenţie în comunitate / Community Intervention Models – Conf. Dr. Cristina Baciu

Abilități de gândire critică și luarea deciziilor în serviciile sociale / Critical Thinking Skills & Decisions Making in Social Services

PACHET OPȚIONAL An II, Semestrul 3

Dezvoltarea comunităţilor şi asistenţei sociale rurale / Rural Communities Development and Rural Social Work

Metode cantitative avansate de analiza datelor sociale / Advanced Quantitative Methods of Social Data Analysis

Careers

Social services manager; Social services supervisor; Director of public institution; Head of public institution service; Head of social reintegration and supervision service; Advisor to public institutions; Head of associations, branches and public organizations; Head of humanitarian organizations; Head of political, public, humanitarian organization service; Program director; Project manager; Head of service; Project director; Head of project/program; Director, Deputy Director, Chief Inspector; Manager; Head of human resources service; Human resources manager; Head of pension office; Head of unemployment office; Advisor/expert/specialized inspector in public administration; Entrepreneur in social economy; Manager of small enterprise-owner in service provision; Specialist in organizational development; Social worker; Social work researcher.

Educational plan

Academic curriculum Management of Social Work Services 2026-2027